Privacy Policy

Last Updated: November 25, 2025

1. Information We Collect

We collect only what we need to provide our services:

• Contact Info: Name, email, phone number (for estimates, contracts, and follow-ups).

• Payment Info: If you pay with card via Square/Stripe, your payment details are processed by them (we never store card numbers).

• Project Details: Information about your electrical system (e.g., solar setup, battery type) to fulfill your request.

We do NOT collect:

• Cookies or tracking data (unless required by our website host).

• Location data (beyond what you provide for service calls).

2. How We Use Your Info

Your data is used solely to:

• Provide quotes and services (e.g., solar installations, repairs).

• Communicate with you (e.g., scheduling, follow-ups).

• Fulfill legal obligations (e.g., contracts, warranties).

We do not:

• Sell or share your info with third parties (except as required by law).

• Send marketing emails or newsletters (unless you opt in).

3. How We Protect Your Info

• Encryption: Contact forms and emails are sent via secured channels (SSL/TLS).

• Storage: Physical notes (e.g., paper contracts) are kept securely and destroyed after 1 year. Other files are stored electronically on a protected laptop. Your data is never uploaded to a cloud service.

• Digital Data: Stored in password-protected files (e.g., encrypted emails, local devices).

4. Your Rights

• Access/Delete: Ask us to show or delete your data anytime by emailing SolarArkElectrical@gmail.com.

• Opt-Out: Reply STOP to any text/email to unsubscribe.

5. Data Retention

• We keep your project documents and contact info indefinitely for warranty, follow-up, and service purposes.

• If you ask us to delete your data, we’ll remove it from active systems but may retain paper records or backups for legal reasons.

• Cash clients: We minimize records - your privacy matters.

6. Changes to This Policy

We’ll notify you of major changes via email or our website. Minor updates (e.g., typos) won’t require notice.